Coverage Details

Our claims department will do everything they can to ensure you are not without one of your most valuable assets longer than necessary.

• Diamond Wireless customers who purchase protection with their new equipment will benefit from coverage at the point of activation.
• Customers who purchase protection by itself or outside 24 hours of a new device being activated will be held to a 30 day waiting period (coverage begins on the 31st day).
• Claims must be filed within 10 days of incident. Lost or stolen claims require a police report
• Phone/device will be replaced at a Diamond Wireless location after claim approval is finalized or shipped within 24- 48 hours of claim approval.
• All replacement equipment may be new or remanufactured.
• If your exact model is not available, you will receive equipment of like kind and quality in terms of features and technology.
• A monthly fee automatically billed to your credit card by Diamond Wireless.
• Low Deductible Schedule (based on phone MSRP):

  $0.00 – $149.99

  $35.00

  $150.00 – $299.99

  $50.00

  $300.00+ (or any PDA, smartphone,etc.)

  $75.00

  *Additional $25.00 fee for each claim after the initial claim

  *Average MSRP is $220.00 – $500.00

• iPhone Deductible Schedule

  8 GB/16 GB

  $170.00

  32 GB/64 GB

  $199.00

  *Additional $25.00 fee for each claim after the initial claim

• To Learn more about Diamond Wireless Protection and VIP Service Program call (877) 370-0610. A representative will be available to assist you Monday – Friday 9:00am – 9:00pm (MST) and Saturday – Sunday 9:00am – 5:00pm (MST).